Evocate | IT Help Desk, Remote work place setup, Voip and Telephony

Our Services

Melbourne Managed Services 24/7

Our Melbourne based Managed Services team is here to provide peace of mind for your business 24/7. We work as an extension of your IT team, around the clock. Built for a purpose to maintain, grow and support the health of your IT infrastructure. We offer remote and Melbourne based on-site support, to take care of automatic backups and maintain server integrity using a range of local, off-site or cloud based solutions. We also facilitate Melbourne based team training sessions with examples of IT best practice to minimise times when things go astray.

Voice and internet

We integrate services for voice systems and internet management in the cloud. You can easily collaborate, hold virtual meetings, email or chat 24/7 from anywhere in the world to your team or clients. Our Melbourne based team will work with you to create a tailored cloud based solution. We find that the cloud can reduce cost associated with traditional voice systems and ensures scalability for times when you need to ramp up or down quickly. Internet comes in a range of options and our Melbourne based tech guru’s will quickly review your requirements to recommend and manage the very best solution.

Cloud

Adopting cloud starts with a business readiness assessment to determine your exact requirements. We then create a solution to mix and match the best use of a public, private or hybrid options. Adopting cloud computing has many winning advantages for business. You’re operationally nimble and can scale up or down quickly, only paying for what’s needed. Moving to a cloud also reduces hardware and software infrastructure management requirements. Once your solution is live, our crack team ensure you know what to expect through the transition. We can also provide 24/7 Melbourne based support and will show you how cloud improves day-to-day operations.

Project work

As your business evolves IT requirements change quickly, and what used to work doesn’t anymore. From time to time we implement upgrades, these are likely to be one-off projects to iron out IT speed bumps. Are Melbourne based team will work with you to develop a brief that outlines project requirements, explores options and scope. As part of our solution we create a timeline of works that identifies milestones so you know exactly what to expect and when, so there are no surprises. We can run our projects via DevOps to work with your budget and agree on an implementation schedule that works for you.

Strategy and planning

We want you to know what to expect now, and how to best plan for the future IT health of your business. Each company has different needs and we build easily understood and actionable IT plans. You may require a 6 month overview to consider rapid expansion and investment, or a 2 year road map that investigates IT pressure points, growth targets, adoption of new technology and implementation. Developed from the perspective of a virtual CTO or CIO, our strategy gurus create documentation and provide specialised IT advice when you need it most. We maximise results and ensure the long-term viability of IT infrastructure.

Our managed services solutions

We work as an extension of your IT team, around the clock. Built for the purpose to maintain, grow and support the health of your IT infrastructure. We ensure things run smoothly when we apply software upgrades for things like network security, firewall updates or improve IT infrastructure. Our tech guru’s provide expert advice to increase your operating efficiency, while minimising IT expenses. When our managed services are active, we will free parts of your business from some of those IT tasks that take chunks of precious time.

About Us

Who We Are

Evocate are a consulting and technology services company serving over 254+ clients across Australia and the Asia-Pacific region. We specialise in cloud collaboration platforms, IT managed services, custom development and migrations of Microsoft Teams, SharePoint, Microsoft 365, Dynamics 365 CRM and Microsoft Azure. Australian owned and headquartered in Melbourne, we have offices across Australia in Sydney, Brisbane, Adelaide and Canberra. Our team is made up of enthusiastic and skilful Microsoft experts that have a wealth of technical experience and business knowledge. Founded in 2009 by SharePoint and Dynamics consultants, we have the capacity to help mould your Microsoft 365 subscription, Azure environments, SharePoint & Microsoft Teams platforms and Dynamics 365 applications to meet your ever-changing business needs. Give us a call, we're always happy to help.

Our Philosophy

We believe in delivering what our customers expect (a great end product) and not just what they've asked for!

Our Approach

We collaboratively work with you to try and achieve a great outcome from both a businesses and usability perspective.

Our Promise

Return on Investment 100
Improve user satisfaction by80
Improve Collaboration by95
Improve Customer Management90
Improve BI transparency80
Increase User Adoption by80

Pre Packaged

RoadMap

1
First contact

Our SharePoint and Microsoft Teams Consultants work on a very personal level from the get go and this ensures that you start talking directly to your very own dedicated Evocate expert.

2
Unleash Collaboration; SharePoint & Microsoft Teams

We help you on the road to increasing internal collaboration using state of the art tools that Microsoft has on offer.

3
Mould Dynamics CRM, SharePoint and Microsoft Teams to ever changing business needs

Teaming up Dynamics CRM, SharePoint and Microsoft Teams as well as Office 365's BPM tools can provide a great platform for addressing fast changing business needs. We can show you how.

4
Migrate key line of business systems over to the cloud(Office 365 and Azure)

Start exploiting the benefits offered by the cloud(Office 365 and Azure) for you existing applications and systems. We can help you migrate your IBM Lotus Notes email and applications to Office 365 and Azure.

5
Assist with information strategy and Leverage Artificial Intelligence

Information is the life blood of business today. We help with addressing the core issues most business face with organic growth by implementing effective AI models.

6
Bringing visibility to Business Intelligence

We help you bring relevance to your Business Intelligence. Talk to us to find out how.